ServiceNow Admin

This course covers the first steps in mastering ServiceNow. Administration of ServiceNow is basic necessity when working in ServiceNow. This course will assist in gaining confidence in Administration side of ServiceNow

Beginner 0(0 Ratings)
What will i learn?
  • Introduction to ITIL
  • Introduction to ServiceNow
  • ServiceNow User Interface
  • Forms and Lists
  • Templates
  • Plugins
  • User and Group Administration
  • Table Creation
  • Field Creation and Form Layout
  • Basics of CMDB
  • Knowledge Management
  • Import Sets
  • Application and Menus
  • Service Catalog, Record Producers and Order Guide
  • SLA's
  • Reports, Dashboard and Homepages

Requirements
  • JavaScript(Good to Know, not Mandatory)
  • ITIL(Good to Know, not Mandatory)
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Description

What Is ServiceNow?

ServiceNow is a cloud-based IT Service management tool, which is growing exponentially in the space of ITSM, ITBM, ITOM and IT Governance. Organizations across the globe are implementing ServiceNow to create a lone structure of record for enterprise IT, reduce the IT operational costs and to improve the effectiveness and efficiency. ServiceNow is an excellent platform to develop custom applications according to the business requirements of the customers.


What is offered part of ServiceNow Admin Course ?

  1. ServiceNow Administration training topics are  covered in duration of 18 - 20 Hours.
  2. Training handled in ServiceNow Developer instance , with more than 75 % training covered Practically and only rest part of PPT.
  3. Industry Best Practices and usage of the topics in industry are covered part of training.
  4. Interview questions and Key Topics for Certifications are highlighted.
  5.  Self Paced Labs provided for Practice.
  6. Resume preparation assistance provided if required. 

Customized ServiceNow Training

Though we have a standard curriculum on ServiceNow training, as offered by ServiceNow, we also tailor the ServiceNow training according to our customer/student needs. Our ServiceNow training cater to the needs of a cross-section of users like  developers, administrators, process owners, trainers etc. We understand the experience, outcome and expectations by performing a due diligence of the customer environment through a continuous interaction prior to the training and tweak the training curriculum accordingly.

Why UMeGrow?

Our trainers have vast experience in doing a number of individual and corporate Training's. Trainers are our strength, we have a pool of trainers who have massive industry work experience in various modules of ServiceNow and are considered to be the best in the industry. As mentioned earlier, we listen to your needs and customize the training agenda adhoc based on need apart from the standard offerings provided. 

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  • 1 Lessons